Crisis Services

Crisis Services are immediate support and assessment of individuals experiencing a mental health crisis. A mental health crisis is defined as an actual or perceived urgent or emergent situation that disrupts an individual’s stability or functioning and there is immediate need to resolve the situation to prevent deterioration. Services are available 24 hours per day, 7 days per week, by calling the Crisis Line. Walk-in assistance is also available during regular business hours at the locations listed below.

Qualified staff will listen to your concerns and assess the situation to determine how to best meet your needs. Emergent concerns will be addressed with immediate referrals and connection to emergency services. The existing Crisis Plans of NCWBH outpatient mental health service enrollees may be available to Crisis Services staff for review. To resolve the situation, or prevent future crises, you may be assisted in accessing additional community resources or referred for continuing treatment. Residential Crisis Stabilization Services may be available to those individuals who need 24hr supportive assistance.

Crisis Services are available to all individuals and their families regardless of ability to pay. Crisis Line phones are equipped to receive TTY for hearing impaired and interpreters can be accessed for limited or non-English speaking individuals.

Accessing NCWBH Crisis Services:

Chelan and Douglas County
24hr Crisis Line: 509-662-7105 or 1-800-852-2923
Walk-in M-F, 8am-5pm:
145 S Worthen St, Wenatchee

Grant County
24hr Crisis Line: 509-765-1717 or 1-877-467-4303
Walk-in M-F 8am-5pm:
840 E Plum St, Moses Lake  or  203 Central Ave S, Quincy

Additional Resources:

Washington State Recovery Help Line
24 hour help for substance abuse, problem gambling, and mental health
TTY: 206-461-3219

Crisis Line For Teens and Youth
866-TEENLINK (866-833-6543)

National Crisis Text Line
Text “Start” to 741-741 to reach a live, qualified person to assist you through text messaging