For Clients

Use the links below to get more information about your rights as a consumer of NCWBH services:

Enrollee/Consumer Rights
Nondiscrimination
Grievance System
Behavioral Health Ombuds Services
Advance Directives


Privacy and
Confidentiality: All services, including access to the Grievance System and Ombuds Services and implementation of Advance Directives, are provided with respect for confidentiality. Your treatment will not be discussed with others without your consent, except as allowed for essential healthcare operations and in emergency situations.

NCWBH Privacy Notice is available in English and Spanish.
NCWBH Release of Information is available in English, Spanish, Russian, and Ukrainian.