NCWBH and contracted providers comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. NCWBH does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
NCWBH and contracted providers:
- Provide free aids and services to people with disabilities to communicate effectively with us, such as:
– Qualified sign language interpreters
– Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provide free language services to people whose primary language is not English, such as:
– Qualified interpreters
– Information written in other languages
If you need these services, inform your provider or contact NCWBH for assistance. The provider information for mental health services and substance use disorder services indicates which agencies offer services in alternative languages and which languages they offer. You may request a list of individual practitioner languages, specialties, and locations by contacting NCWBH Clinical Director or Quality Manager at 509-886-6318.
If you believe that NCWBH has failed to provide culturally-appropriate or accessible services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a Grievance with NCWBH Clinical Director or Quality Manager.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Additional information is available from www.hhs.gov.