Quality Review Team

Quality Review Team Meetings: 4th Tuesday of each month, 10:30am
Location: Aging and Adult Care of Central Washington, 50 Simon Street SE, East Wenatchee, WA

What is the Quality Review Team?
The Quality Review Team (QRT) is a consumer-feedback team designed to evaluate the NCWBH service network. It is established following guidelines outlined in WAC 388-865-0266 and operates independently of NCWBH through Aging and Adult Care and Ombuds Services. QRT members have lived experience themselves, or  family with lived experience, in recovery from a behavioral health disorder. A representatives of the QRT is also invited to join the Advisory Board. QRT members review the service delivery system through analysis of data, meetings and feedback with consumers and/or their families, and feedback from allied partners with special consideration paid to the following:

  • Service diversity, accessibility, and availability of alternatives to hospitalization, including cross-system coordination and range of treatment options
  • Overall quality of care, including assessment of the degree to which services are focused on the individual with respect for age and culture
  • Effectiveness of NCWBH and contracted provider coordination with allied systems including, but not limited to, schools, state and local hospitals, jails, and shelters
  • Individual outcomes in rehabilitation and recovery and consumer satisfaction

How do I join the Quality Review Team?

Contact Aging and Adult Care of Central Washington, ask for Behavioral Health Ombuds, and tell them you’re interested in the Quality Review Team.

50 Simon Street SE
East Wenatchee WA 98802
Toll Free: 1-800-346-4529